SHIPPING &
RETURNS.
Everything you need to know about delivery, returns and getting your order home.
SHIPPING & DELIVERY.
PROCESSING & SHIPPING
We process and ship all orders within 1–4 business days after purchase. Delivery times vary depending on the destination and factors outside our control, such as customs clearance.
All orders are shipped from Sweden.
CARRIERS & TRACKING
We use trusted carriers including UPS, DHL, FedEx and PostNord. Once your order has shipped, you'll receive a tracking number by email so you can follow its journey.
SHIPPING COSTS & DUTIES
Shipping costs are calculated at checkout based on your destination and package weight.
Any applicable customs duties or import taxes are the recipient's responsibility and vary by destination. We do not cover additional charges imposed by local customs authorities.
LOST OR DELAYED ORDERS
If your order is delayed beyond the expected delivery timeframe, email us and we'll help you track your shipment.
RETURNS & REFUNDS.
Not quite right? Here's how to arrange a return and what to expect next.
START YOUR RETURN
You can notify us that you wish to return your order within 14 days of receiving it. Email hello@hookedgolfco.com with your order number and the item or items you'd like to return. We'll send you return instructions.
ITEM CONDITION
Please handle and try on items with care, and return them in their original condition where possible. As our pieces are vintage or secondhand, any existing wear is described on the product page. Handling beyond what's necessary to assess an item may affect the amount refunded.
Gift cards may be subject to different rules depending on the type of card and how it was supplied.
RETURN SHIPPING
Customers cover return shipping unless an item is faulty or incorrect.
Within Sweden: A return shipping fee of 79 SEK is deducted from your refund when using our return service.
International returns: Choose your preferred carrier and pay the return shipping cost directly. We do not deduct an additional handling fee from your refund.
REFUNDS
Once we receive and inspect your return, we aim to process your refund within 7 days, using the original payment method. Statutory refund deadlines and rights continue to apply.
EXCHANGES
We don't currently offer direct exchanges. If you'd like a different item, return your original purchase and place a new order.
DAMAGED OR INCORRECT ITEMS
If an item arrives damaged, faulty or isn't what you ordered, contact us at hello@hookedgolfco.com and we'll help put things right. Your statutory consumer rights are unaffected.